– Late check-out is subjected to room availability
– Late check out from 12:00 at noon until 14:00: 30% of room rate surcharge.
– Late check-out from 14:00 until before 16:30: 50% of room rate surcharge.
– Late check out after 16:30: 100% of room rate surcharge.
– If your arrival is early on the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel
– A valid credit card will be required upon booking;
– For credit card reservations, the same card(s) must be presented upon check in at the respective hotel
– Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
– Child under 5-year old: free of charge.
– Child from 5-year old to under 12-year old: surcharge $10/person/room/night.
– Child from 12-year old or extra Adult: surcharge $15/person/room/night.
This policy defines how to handle cancellations:
– If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
– If cancellation/amendment is made within 72 hours, including reservations made within 72 hours of your arrival, 1st night’s room rate and tax will be charged
– In case of no-show, 100% room rate and tax will be charged.
– Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non – refundable
* The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at info@dalvostrohotel.com when you receive the refunded amount.